Shipping Policy

Last Updated: August 29 2026

At Toyoony, we want your order to arrive safely and on time. Below you’ll find everything you need to know about our shipping and delivery process.

1. Shipping Methods

We currently offer the following shipping options:

• Standard Shipping: [07-15 BUSINESS DAYS]

• Express Shipping: [03-07 BUSINESS DAYS]

• Free Shipping: Available where applicable.

Available shipping options will be displayed at checkout based on your location and the items in your order.

2. Order Processing

Orders are typically processed within 1 business days after payment has been successfully received.

Orders placed on weekends or holidays may begin processing on the next business day.

Please note that processing time is separate from shipping/transit time. During major sales, holidays, or periods of unusually high order volume, processing may take slightly longer.

3. Shipping Costs

Shipping charges are calculated based on your delivery location, order size, weight, and selected shipping method.

• Free Shipping: Aapplicable.

Your final shipping cost will be displayed at checkout before you complete your purchase.

4. Delivery Timeframes

Estimated delivery times after your order has been processed are:

• United States: [07–15 BUSINESS DAYS]

• Canada: [07–15 BUSINESS DAYS]

• International: [07–30 BUSINESS DAYS]

These are estimated delivery times and are not guaranteed. Delivery may take longer due to weather, carrier disruptions, holidays, customs processing, or other circumstances outside Toyoony's control.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package.

Please allow [24-48 HOURS] for tracking information to become available after your order has shipped.

If you haven't received your tracking information within TIMEFRAME, please contact us at contact@toyoony.com

6. Delivery Issues, Delays & Lost Packages

If your order is delayed, please check the tracking information first, as carrier delays can occasionally occur.

If your package is marked as delivered but you cannot locate it, we recommend checking around your delivery address and contacting the carrier directly. If you're still unable to locate your package, contact us at contact@toyoony.com and we'll do our best to assist.

For packages that appear to be lost or significantly delayed, please contact us within 7 DAYS of the expected delivery date.

Please make sure your shipping address is accurate before completing your purchase. Toyoony may not be responsible for delays or additional costs resulting from an incorrect or incomplete address provided at checkout.

7. International Shipping

We currently offer international shipping.

International customers may be responsible for customs duties, import taxes, VAT, or other fees imposed by their destination country. These charges are not included in your Toyoony order total unless specifically stated at checkout.

Customs processing may also cause additional delivery delays. Toyoony cannot guarantee customs clearance times or be responsible for delays caused by customs authorities.

8. Contact Us

If you have questions about your order or shipping, we're here to help.

Email: contact@toyoony.com

Customer Support Hours: 24 Hours
Response Time: 24 Hours

Thank you for choosing Toyoony. We appreciate your trust and look forward to delivering a little more joy to your doorstep!